100% Satisfaction
100% Satisfaction Guaranteed
14-Day Hassle-Free Return Policy for US, UK, and Canadian Customers
We firmly believe in returns. Sometimes things just don't work out, and we get it. Furthermore, they should be hassle-free. If you want to return a vape stem or screens, that's no problem.
Our Commitment to Your Satisfaction
At The Vapetrix, we don’t just want you to be happy with your purchase—we want you to be thrilled! We understand that there isn’t a single "best" vaporizer accessory for everyone—there’s only the best for you. That’s why we’re dedicated to helping you find your perfect match.
If your accessory isn’t exactly what you hoped for, you have options. You can return it—even after use—and exchange it for another model, request a refund, or opt for store credit. Just reach out to us within 14 days of delivery to get started.
Simple & Hassle-Free Returns
No fine print, no tricks—just a fair and transparent return policy. Here’s the short version:
✔ 14 Days: We accept returns on any working accessory, stem, or glassware, even if used, within 14 days of delivery.
✔ Exchanges & Store Credit: We’ll cover the return shipping costs.
✔ Refunds: You will be sent a full refund, you need only pay the shipping to return the goods to us.
Returning Products: Clean & Residue-Free
Our products are specifically designed for aromatherapy use with legal dry botanicals only.
To ensure a smooth return process, all returned products must be thoroughly cleaned, with no residue left behind. We cannot accept returns of dirty products, and any legal implications arising from unclean items will be the sole responsibility of the sender.
We appreciate your cooperation in ensuring that all returned items meet these standards.
We're Here to Help!
Need help with a return, have a question, or need guidance on your purchase before you buy?
Click the Live Chat button below to connect with a member of our team!