FAQ
❓ What is The Vapetrix?
The Vapetrix is a specialist brand owned by BMTick UK EU USA LTD offering high-quality replacement parts, glass stems, mouthpieces, and accessories for popular dry herb vaporizers. We're passionate about delivering affordable, durable, and highly functional upgrades for vape users who want more than just the stock setup.
We mainly cater towards our own-brand replacement parts and accessories for Arizer, Storz & Bickel, Dynavap and Pax.
❓ Why have I not heard of you before?
We’ve been operating in the UK and Europe for over 10 years, quietly building a reputation among enthusiasts who value reliable, well-designed vaporizer parts. If you're interested in seeing our verified reviews, feel free to visit our BMTick store on Amazon.co.uk or Amazon.de.
As of now, we’re expanding into the United States with our new vaporizer website, bringing our most loved products and stellar customer service to a new audience.
❓ Is this a U.S.-based company?
We're a UK-owned business, but we’ve now launched a dedicated US website to serve American customers better. That includes local storage, shipping, customer support, and vape accessories tailored to the US market.
❓ Where do you ship from?
For U.S customers we ship only from the USA, all orders to US customers are fulfilled from our American warehouse for rapid delivery.
❓ What are your shipping and handling times?
For US orders, shipping typically takes 2–5 business days after dispatch. Handling time is usually 1 business day, and we’ll always automatically send tracking info when available. In the highly unlikely case of a product being out of stock in the US but available in the UK, we may ship using that option but that will be entirely clear when checking out. In this case, shipping times would be around 5-12 working days.
❓ Why are your product reviews from Britain and Europe?
Since we’ve been primarily active on Amazon in the UK and EU, most of our early customer reviews come from those regions. All our reviews are verified and you can click the links above to go see them for yourself.
Rest assured, the products are the same — and we’re looking forward to seeing more US customer reviews as we grow here!
❓ How are your vape products so affordable?
We design and manufacture many of our own accessories and parts, cutting out the middlemen. Our low prices are a reflection of efficient sourcing — not low quality. We’re also a small business without inflated brand overheads, so you get the same (or better) quality without the markup.
We spend a lot of time working with a lot of different factories to hit that sweet spot between price and quality. Our aim is to make herbal vaping affordable for everyone!
❓ Can you make XYZ?
Possibly! We’re always open to customer suggestions. If you need a specific adapter, stem, or custom part for your vaporizer, send us a message — we might already be working on it or able to add it to our next production run.
🔩 What vaporizers are your parts compatible with?
Our parts are compatible with a wide range of popular dry herb vaporizers, including models from DynaVap, Arizer, PAX, Storz & Bickel, and others. Each product page includes compatibility notes — if you're unsure, feel free to contact us before ordering.
🔍 How do I know if a mouthpiece or stem will fit my device?
Check the product listing to make sure that both the brand name and model type matches up with your device. If your device isn't listed as compatible, it won't fit! If you're not sure, you can always send us a photo or ask — we’ll help match the right part for your vaporizer.
🧩 Do you sell OEM or third-party replacement parts?
We sell high-quality own-brand parts and accessories, custom-designed to be compatible with the original vaporizer brands. These are not official OEM products unless stated, but they’re made with equal or better craftsmanship.
🔥 Are your glass stems made from heat-resistant materials?
Yes — our glass stems are made from borosilicate glass, known for its heat resistance and durability. It's the same type of glass used in lab equipment and premium vaporizers.
🔧 How do I install or replace a stem, mouthpiece, or condenser tube?
Most of our parts are plug-and-play. Installation usually involves simply sliding the part into place — no tools needed. For more complex replacements, we provide step-by-step guides or you can contact us for instructions.
🌿 Can I use your accessories to customize my vape setup?
Absolutely. Our accessories are made for customizing your dry herb vaping experience — whether you want better airflow, cooler vapor, or just a unique look. Many of our customers mix and match stems, mouthpieces, and adapters to suit their preferences.
🧼 How do I clean your glass stems and accessories?
We recommend soaking glass parts in isopropyl alcohol (91% or higher) for 30 minutes, then rinsing with warm water. For stubborn residue, use a soft pipe cleaner or cotton swab. Avoid boiling or freezing glass as sudden temperature changes can cause cracking.
🚿 Are your accessories dishwasher safe?
While some glass pieces may technically survive a dishwasher, we don’t recommend it. Hand-cleaning with isopropyl alcohol is the safest way to maintain performance and longevity.
🇺🇸 Is it legal to buy and own vaporizer accessories in the USA?
Yes, our accessories are intended for legal dry herb vaporizer use and are completely legal in most US states. However, it’s your responsibility to ensure compliance with local laws before purchasing.
📦 What’s your return policy on replacement parts?
We offer a 14-day return window for unused accessories in their original condition. If something arrives damaged or you’re not happy, contact us and we’ll make it right.
🛠 What if my item arrives damaged or defective?
We pack everything carefully, but if your item arrives broken or isn’t working as it should, please email us with a photo within 48 hours. We’ll send a free replacement.
💬 How can I contact customer service?
You can reach us via our contact form, email, or through social media. We aim to respond to all inquiries within 1 business day.
🧪 Do you offer custom parts or wholesale pricing?
Yes! If you're a vape store, distributor, or need a large quantity of a certain part, reach out — we do offer wholesale pricing and even custom design options depending on volume.
Any further questions? Feel free to contact us!