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14 DAYS HASSLE-FREE RETURN POLICY FOR US, UK and Canadian CUSTOMERS
I firmly believe in returns. Sometimes things don't just work out. I get it. Furthermore, they should be hassle free. If you want to return a vape stem or screens, that's no problem.
Returning Products: Clean & Residue-Free
To ensure a smooth return process, all returned products must be thoroughly cleaned, with no residue left behind. We cannot accept returns of dirty products, and any legal implications arising from unclean items will be the sole responsibility of the sender. Our products are specifically designed for aromatherapy use with legal dry herbs only. We appreciate your cooperation in ensuring that all returned items meet these standards.
Our Commitment to Your Satisfaction
At The Vapetrix, we don’t just want you to be happy with your purchase—we want you to be thrilled! If your vaporizer accessory isn’t exactly what you hoped for, you have options. You can return it—even after use—and exchange it for another model, request a refund, or opt for store credit. Just reach out to us within 14 days of delivery to get started.
Read on for full details on how our policy works.
Why Do We Offer This Policy?
We understand that there isn’t a single "best" vaporizer accessory for everyone—there’s only the best for you. That’s why we’re dedicated to helping you find your perfect match.
Simple & Hassle-Free Returns
No fine print, no tricks—just a fair and transparent return policy. Here’s the short version:
✔ We accept returns on any working accessory, stem or glassware, even if used, within 14 days of delivery.
✔ Exchanges or store credit? We’ll cover the return shipping.
✔ Refunds? A $5 flat shipping fee and $2.24 restocking fee apply, deducted from your final refund.
Need help with a return, have a question, or need guidance on your purchase? Click the buttons below to connect with a member of our team. We’re here to help!